1. Order Processing Time:

•Orders are processed within 1-2 business days (excluding weekends and holidays).
•During high-volume periods (sales, new launches), processing may take an additional 1-3 days.

2. Shipping Options & Delivery Times
Domestic Shipping:

•Standard Shipping: 3-7 business days
•Express Shipping: 1-3 business days
•Same-Day Delivery: Available in select locations (if applicable).

International Shipping:
•Standard International: 7-21 business days.
•Express International: 3-7 business days.
(Delivery times may vary based on customs and destination country.)

3. Shipping Rates:

•Rates are calculated at checkout based on weight, delivery location, and chosen shipping method.

4. Order Tracking:

•Once your order has shipped, you will receive a tracking number via email/SMS.
•Tracking updates may take 24-48 hours to appear.

5. Packaging & Safety:

•All cosmetic products are shipped in secure, tamper-evident packaging.
•Temperature-sensitive products may include protective insulation (if applicable).

6. Customs, Duties & Taxes:

•Import duties, taxes, and customs fees are the buyer’s responsibility.
•We are not responsible for delays caused by customs.

7. Incorrect or Incomplete Addresses:

•Customers are responsible for providing accurate shipping information.
•Orders returned due to incorrect address may require additional reshipment fees.

8. Lost, Damaged, or Missing Items:

•If your order arrives damaged, contact us within 48 hours with photos of the package and products.
•If your tracking shows “delivered” but you did not receive the package, please contact the carrier first, then notify us.
•We will assist in investigating lost packages but cannot guarantee refunds until the carrier confirms the issue.